Eximo will send a confirmation email within 24hrs of your booking to confirm your lesson. You should receive a payment receipt from SumUp instantly. Keep this receipt to present if you wish to request an eligible refund.
For online lessons you will be given one link to access your meeting when you book your trial. This link will stay the same for all your lessons and won't be resent with every lesson confirmation. Please keep this link safe. Missed lessons due to links not being found cannot be refunded.
Online Lessons and in person lessons at a teacher's/student's home, can be cancelled 24hrs before your scheduled lesson time to be rolled over to another date.
In person lessons at a venue can be cancelled 48hrs before the scheduled lesson time to be rolled over to another date.
Within 24hrs of your lesson time / 48hrs for bookings at a venue, 50% of your lesson fee can be rolled over to an alternative date.
For in person lessons, cancellation must occur at least 1h before the scheduled lesson time for a 50% refund/roll over.
Online Lessons that are no-shows will be charged at the full fee. The teacher will usually try to make contact if a student hasn't shown up. If 10min into the lesson there is no reply and the students hasn't logged on, the teacher will terminate the meeting. No shows for in person lessons or cancellations within the hour before the scheduled lesson will be charged at full fee.
Login to your lesson at least 5 min before your lesson time to avoid any technical issues or last minute panic if you cannot find your lesson link. Missed time for late log-ins cannot be made up unless it is the teacher's fault for not admitting the student into the meeting at the booked time.
If cancelled in time and no alternative date can be found for cancellations, please request a refund via email to [email protected] stating your SumUp order number and your BACS details
Any communications should be made through Eximo. If you need to communicate with your teacher outside of your lesson time solely for queries concerning lessons, send your query to Eximo to pass on to the teacher. Alternatively, Eximo can set up a shared whatsapp group.
Cancellations made with the teacher may not not be honored. Teachers and students are not permitted to have social contact for the protection of both parties.
Shall you teminate your lessons with Eximo, you may not contact or pay the teacher directly for lessons for the year after terminating your lessons with Eximo.