Zoom is our main platform for online lesson. Recently we have noted that when Zoom automatically updates or asks you to update the audio settings change. The way they are set by default has meant that some students and teacher had problems with audio cutting out.
If you have this problem, DON’T DESPAIR. Here is how to fix it: Click title to read on
1) Go to your Zoom Preferences
2) Go to General
3) Go to Audio – Audio profile – Background noise suppression - set to LOW
In some app versions you may not have this option but you will find Use original audio, set this to ON
Some visual aids for different version to help you navigate:
Phone app ( More - Settings - Meetings - Audio) :
Whilst it may be tempting to opt for “Original sound for musicians”, we haven’t found this to be the best setting. It’s worth trying if setting the background noise suppression to low doesn’t do the trick, though this is not our experience.
If the matter is not resolved
4) Check Automatically adjust microphone volume is unchecked
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