Terms & Conditions - bookings on fresha

Applicable for bookings with the following teachers:
Ida, Jordan, Joe, Katie, Maeve, Magnus, Sara, Sotia, Simisola Tess

When you book for the first time, you will have to register an account with Fresha. Once registered, you can manage your all your bookings and memberships by logging into your Fresha account. If you need any assistance, do not hesitate to contact Eximo

  • You can manage all your bookings in your Fresha account
  • You can cancel your membership anytime 
  • Lessons not taken up within each subscription period will expire
  • Check how many lessons are included in each membership on your teacher's bookings page on Fresha
  • If you cannot make a subscription period, contact Eximo to pause your membership the week before the payment would be taken and in accordance with the cancellation times (see below) to avoid charges for lesson you cannot take up
  • If membership is paused, your recurring slot may no longer be reserved and may be opened to the public. Once you restart, you can book as per availability
  • For online lessons – Login to your lesson at least 5 min before your lesson time to avoid any technical issues or last minute panic if you cannot find your lesson link. Your lesson link will always be the same link you have been given for your trial lesson unless you were advised otherwise. Missed time for late log-ins cannot be made up unless it is the teacher's fault for not admitting the student into the meeting at the booked time
  • For in person lessons - Make sure to turn up/be ready by your lesson time. Missed lesson time due to student's late arrival cannot be made up
  • Only in exceptional circumstances can a refund be made. In this case a £5 transaction fee will be applied and may have to be made via Bacs

Bookings & Cancellation policies for Lessons Online and at student's or teacher's home

  • Once you have bought your membership subscription, book in your lessons according to your teacher's availability. Do this as soon as possible to avoid disappointment of availability
  • To reserve a regular slot contact Eximo to make your booking recurrent
  • All subscriptions for online lessons and lessons at teacher's/student's home be changed up to 24hrs before your scheduled lesson time but must be taken within your subscription period (week/month from the date of payment) according to your teacher's availability. If no alternative date within your subscription period can be found, your lessons expire.  
  • Cancellations within 24hrs of scheduled online lessons/lessons at student's/teacher's house, and no shows cannot be changed or refunded. 

Bookings & Cancellation policies for Lessons at a studio

  • For lessons at a studio, consult Eximo first on studio availability before booking your lessons. It will be booked as a recurring slot for the same day/time
  • To change the lesson date, contact Eximo one week before your next lesson to not miss a paid lesson.
  • To skip a week or cancel, do this one week in advance to not miss a paid lesson
  • The membership can be paused/cancelled anytime, however the time frame above applies
  • Even though Fresha will technically allow changes/cancellations 24hrs before a lesson, if you change/cancel your lesson within one week of the lesson, these changes may not be honoured and you are likely to lose your lesson
  • If your teacher’s and studio’s availability allow for changer closer to your lesson, your lesson can be changed as long as it is within your subscription period (week/month from the date of payment). This is not guaranteed.

 

  • You can manage all your bookings in your Fresha account
  • Once you have booked your package, book in your lessons according to your teacher's availability. Do this as soon as possible to avoid disappointment of availability
  • Lessons can be booked within 6 months of the date of purchase. They will expire after if not taken up
  • All bookings can be changed up to 24hrs before your scheduled lesson time
  • You can change your lessons to a future date up to 6 months from the date of purchase as per your teacher's availability
  • Cancellations within 24hrs of scheduled lessons, and no shows cannot be changed or refunded. 
  • For online lessons – Login to your lesson at least 5 min before your lesson time to avoid any technical issues or last minute panic if you cannot find your lesson link. Your lesson link will always be the same link you have been given for your trial lesson unless you were advised otherwise. Missed time for late log-ins cannot be made up unless it is the teacher's fault for not admitting the student into the meeting at the booked time
  • For in person lessons - Make sure to turn up/be ready by your lesson time. Missed lesson time due to student's late arrival cannoth be made up
  • Only in exceptional circumstances can a refund be made. In this case a £5 transaction fee will be applied and may have to be made via Bacs

  • You can manage all your bookings in your Fresha account
  • All bookings for online lessons and lessons at teacher's/student's home can be changed up to 24hrs before your scheduled lesson time, 72hrs for lessons at a studio.
    Even though Fresha will technically allow changes 24hrs before a lesson, if you change your lesson within 72hrs for studio bookings, these changes can not be honored and you will still lose your lesson.
  • Within the timess mentioned above, you can change your lessons to a future date up to 6 months from the date of purchase as per your teacher's (studio's i/a) availability
  • Paid lessons cannot be refunded
  • Cancellations within 24hrs of scheduled online lessons/lessons at student's/teacher's house, 72hrs for lessons at a studio and no shows cannot be changed or refunded. 
  • For online lessons – Login to your lesson at least 5 min before your lesson time to avoid any technical issues or last minute panic if you cannot find your lesson link. Your lesson link will always be the same link you have been given for your trial lesson unless you were advised otherwise. Missed time for late log-ins cannot be made up unless it is the teacher's fault for not admitting the student into the meeting at the booked time
  • For in person lessons - Make sure to turn up/be ready by your lesson time. Missed lesson time due to student's late arrival cannoth be made up
  • Only in exceptional circumstances can a refund be made. In this case a £5 transaction fee will be applied and may have to be made via Bacs

If your teacher cancels a lesson, we will reschedule your lesson to another day at no extra cost. For memberships - if no other day can be found within the memership period (weekly/monthly etc.), we will move your lesson to another period or give you a free lesson in another period to take up the cancelled lesson.

If your teacher discontinues working for Eximo or you want to change teachers, we will move your bookings over to another teacher at no extra cost.

The link you were given for your trial lesson will be the same link for all your bookings. Please save this link somewhere you remember and can access it. Please contact us immediately, if you do not know your lesson link. Missed lesson time due to not having your link cannot be rescheduled.

  • Any communications should be made through Eximo. If you need to communicate with your teacher outside of your lesson time solely for queries concerning lessons, send your query to Eximo to pass on to the teacher. Alternatively, Eximo can set up a shared whatsapp group.
  • Cancellations made with the teacher may not not be honored. Teachers and students are not permitted to have social contact for the protection of both parties. 
  • Shall you teminate your lessons with Eximo, you may not contact or pay the teacher directly for  lessons for the year after terminating your lessons with Eximo. 

  • All teachers have been thoroughly vetted and teachers working with minors are enhanced DBS checked
  • An adult/helper must be present throughout lessons to assist a minor
  • You are responsible for the Health & Safety throughout your / your child's lessons. Don't do anything that is not safe for you even if advised by a teacher
  • If you have any concerns, please contact Eximo immediately, we are fully committed to provide an excellent and safe service