Terms & Conditions

(1) (a)  We are Eximo whose Trading address is at 28 Lewes Crescent, Brighton. We are a company registered in England and Wales Company We are Registration number insert company registration number, whose Registered Office is at 28 Lewes Crescent, Brighton. We operate the website at www.eximouk.com. Main E-mail address is [email protected] . We are not registered for VAT. 

(b) These Business Terms supersede anything else and always apply unless we’ve agreed something else with you in writing. Together with the policies referred to in them and the info we have from you held on the bookings software in Fresha, they form our Agreement with you, the student (person receiving the tuition), or with the student’s parent or legal guardian where the student is aged under 18. Please email us at [email protected] if you have any queries about our Agreement. 

(2) (a) We operate as an Employment Business (unless lessons are in person in a client’s premises). We run our business according to mandatory regulations and legislation which applies to how we operate our business, including The Conduct of Employment Agencies and Employment Businesses Regulations 2003 (as amended). (b) We will confirm how we are working with you on the tutor’s bookings page and your Fresha account. You should also read our Working Together Policy which forms part of these, our Business Terms. This policy explains what information we collect and provide and how we, as a business, work to comply with our legal obligations. Please email [email protected] if you have any queries. 

(3) Terms for Lessons in person at a client's/student's premises are discussed directly with the client/student. Eximo operates solely as an Employment Agency for lessons carried out in that way (introducing client to teachers - teachers carry out these lessons, not Eximo, they are responsible to solve any disputes and collect their lesson fee directly from the client, Eximo will never charge a teacher for making an introduction). Terms are communicated and agreed separately and directly with the Client/Student, please refer to these instead.

GENERALLY 

(1) Limitation of liability: In so far as the law allows we will never be liable for any indirect, incidental or consequential loss or damage, including any economic loss or loss of profit or business whatsoever suffered by you or anyone else, however it was caused. If we are found liable in any way then your claim would be limited to damages which will not exceed the amount you paid for, as applicable, the invoice to which your complaint relates. 

(2) Any rights in this agreement are for your sole benefit and can’t be shared or transferred in any way. 

(3) Notices: Notices must be sent to your usual communication channel such as a WhatsApp Group, [email protected], or 07703118102. 

(4) Waiver: Nothing in our Agreement will stop us from enforcing any of our rights in the future.

(5) Invalidity: Each section (clause) or any part at all of our Agreement is to be regarded as independent of the others. This means that if any clause or any part at all of our Agreement is found to be unenforceable or invalid, it will be treated as being cut out (severed) and will not affect the enforceability or validity of the rest of our Agreement. 

(6) Governing Law: Our Agreement will be interpreted, construed and enforced in accordance with English law and will be subject to the exclusive power (jurisdiction) of the English Courts. 

(1) We work with you to collect the information we need so that we understand each student’s requirements. We then use our knowledge and experience to carefully select and match students to Tutors who can match those requirements and can provide tutoring and support to help each student to achieve the best results that they can.  However, we do not guarantee nor are responsible for any results from any tuition. If you have any queries or concerns regarding our services, please email [email protected]

(2) Accessing Tutoring (a) One-to-one online Sessions - Most lessons are online using Zoom or Google Meet. Use the link from your initial consultation. You can also find it on www.eximouk.com/OLL . This URL must not be shared with anyone.

(b) You are responsible for all and any costs relating to attendance at tutoring sessions. 

(3) As an Employment Business we provide you with all the information that you need about relevant tutor(s) and are here to deal with any queries you may have. Once you decide to work with a Tutor (Your Tutor) we’ll send you the teacher’s bookings page. We generally do not offer routine progress reports, these must be requested directly from the tutor and it will be up to them to agree whether they will issue these. If you want to reschedule a session you can do this on Fresha in accordance with the cancellation policy. For reschedules of lessons under a weekly membership you must contact Eximo so payments will be paused/restarted accordingly - see sections for the different options available.

(4) Subject to Third Party rights (for example, Third Parties own the Platforms we use), we own the logo, techniques, information, documents, and all materials and content, including Digital Content, and any rights (such as copyright and other intellectual property rights in the fullest sense). You have a licence to use anything we supply for the duration of our Agreement with you. However, you can’t share with any other person or organisation or allow them to access or use all or any part of for any reason, nor can you copy, modify or publish in (such as on social media) any way.  

(5) Your Information, Data Protection and Confidentiality: (a) For details about the information (data) that we collect from both Tutors, you and the student, please see our Working Together Policy. We rely on all the information and documents that you give us so please check that it is complete, accurate and valid. 

(b) We use (process) your data in accordance with our Privacy Notice.  However, please remember that anything which you share in a Group Session is not confidential.

OUR WORKING TOGETHER POLICY

We are an Employment Business for all Online Lessons, Lessons at a Teacher’s home or Studio or an Employment Agency for lessons at a client’s premises, as defined by law. The law sets out some rules and guidelines which we must follow. 

1 INFORMATION FROM A PARENT/CLIENT 

To provide you with our best service and to comply with our obligations we will get the following information from each parent/student (the person organising tuition for the student) before introducing them to tutors:

(1) Information about the parent/client and, if applicable (such as when we are working with a school) information about their organisation or business and
(2) The date (or estimated date) that the parent/client would like the tutoring (we may also refer to this as the engagement, or assignment) to start, and how long it will last (the duration or likely duration) (all of this can be chosen on Fresha after the initial consultation if unknown) and 
(3) Information about the tutoring and what the parent/client requires if known, (may include experience, training or qualifications, where it will take place, the hours required, payment and any relevant expenses or benefits information, such as if a tutor is travelling, what notice is needed to end the tutoring and, where relevant any known health and safety risks) and
(4) Information about what experience, training, qualifications, and any authorisation that the parent/client considers necessary, or which are required by law or any professional body, to carry out that tutoring. Of course, there are some things that we will always have in place, such as working with children (vulnerable people). 

2 INFORMATION FROM A TUTOR  

To provide you with our best service and to comply with our obligations we will get the following information from each Tutor before introducing them to a parent/client: 
(1) Confirmation of the tutor’s identity and right to work 
(2) Confirmation that the tutor considers they have the experience, training, qualifications, and any authorisation the parent/client considers necessary, or which is required by any professional body or by law to carry out the tutoring
(3) Confirmation that the tutor is willing to accept the tutoring, if offered.

3 TUTOR’S EXTRA INFORMATION 

(1) Tutor information can be found on the tutor's booking page that will be sent following an introduction if a student and tutor agree to work with each other. Where applicable, we will make sure that both a tutor and parents/clients are aware of any legal requirements relating to the tutoring. 
(2) In particular, since most of the tutoring we offer requires references and/or professional qualifications and  involves working with children (vulnerable people), we will take reasonable steps and offer to provide parents/clients with the following extra information about a tutor: (a) Tutors working with minors are enhanced DBS checked (certificate dated within one year or signed up to the update system) (b) Two references have been obtained

4 INFORMATION ABOUT UNSUITABILITY OF A TUTOR

(1) Safeguarding is important to us. 
(2) If we receive any information that, in our opinion, gives reasonable grounds (a realistic degree of certainty) to believe that any tutor working with a parent/client is or may be unsuitable for that tutoring we will: (a) let the parent/client know as soon as is possible (usually on the same day or on the next business day where that is not reasonably practicable) and (b) carry out reasonable enquiries and let the parent/client know the results of those enquiries in so far as the law will allow. 

5 CHOOSING THE RIGHT TUTOR 

(1) We provide each tutor’s information on a confidential basis. Bookings links, contact details and any other information on the teacher must be kept confidential. We do not employ any tutor on behalf of a Client. 
(2) Choosing the right tutor for a for you or a child is important and we carefully consider the parent/client's requirements and a tutor’s skills, experience, training, qualifications, and any relevant authorisation.
(3) Based on information that is available to us at the relevant time, we will not introduce a tutor to a parent/client unless we: (a) Feel that either the parent/client’s or tutor’s requirements for the tutoring are met and, (b) Consider that it would not be detrimental to the interests of either the parent/client or the tutor if the tutoring took place and, (c) Have not received any information that, in our opinion, gives reasonable grounds (a realistic degree of certainty) to believe a tutor is unsuitable for the tutoring and, (d) Have taken reasonable steps to consider any professional body requirements required for the tutoring and informed both the parent/client and tutor to be introduced about these.
(4) We use the information that we have obtained from the parent/client (see section 1) to make sure that the tutor has the information they require so that they can freely agree (consent) to do the tutoring, if offered. We always ask the tutor to confirm their agreement to do the tutoring. 

6 HOW WE WORK

(1) We believe in open and transparent working relationships and are committed to complying with our obligations. This means that we abide by any rules and guidance relating to fees. 
(2) We will always provide full details about the charges involved in tutoring. In particular, we will never pressurise tutors to agree to pay for our additional services. 
(3) We take our obligations regarding taxation issues very seriously. We will always use our best endeavours to comply with HMRC requirements. 

(4) Safeguarding
(a) We are committed to providing a safe environment for students to engage with tutoring. 
(b) We, tutors, and parents/clients all have obligations and responsibilities when it comes to safeguarding, in particular risks with online tutoring as well as a child’s mental health. 
(c) We have a Safeguarding Policy which is available from [email protected] . We are also members of the Tutors Association and adhere to their Codes of practice of Ethics which are contained in our Safeguarding policy. As professionals, we ask all tutors to abide by the relevant safeguarding legislation, guidance, and policies. 
(d) We always advise tutors and parents/clients to take advantage of the resources available online from eg. the NSPCC 

7 NO RESTRICTIVE TERMS

(1) We will not include anything detrimental in our agreements with our parents/clients or tutors which would:
(a) Prevent them from ending their agreement with us OR
(b) Prevent them from working for anyone else, including the parent/client directly or through a competing employment business OR
(c) Mean that a tutor must let us (or anyone connected with us), know the identity of any future employer. 
(2) We do not charge tutors when we help them to find tutoring. 

8 ADVERTISEMENTS

Due to our experience, we will use what we consider to be the best and relevant advertising. We aim to always advertise in compliance with the law which applies to our business. 

9 RECORDS
We aim to: 
(1) Maintain the relevant records required by the law which applies to our business. 
(2) Process Personal Data in accordance with the relevant data protection laws. Please refer to our Privacy Policy. 

When you book for the first time, you will have to register an account with Fresha. Once registered, you can view all your bookings by logging into your Fresha account. Changes for Packages and One-Off lessons can be made in your Fresha account.

Changes for lessons paid for via a Weekly membership must be made through Eximo and not Fresha. Note that if you cancel a weekly membership or lesson without informing Eximo, it will not automatically cancel your payments or appointments and you may still get charged for these. 

If you need any assistance, do not hesitate to contact Eximo, we're here to make your lesson booking experience the best it can be!

The link you were given for your trial lesson will be the same link for all your bookings. Please save this link somewhere you remember and can access it. Fresha sends out reminder emails that include a secret website link to find your teacher's lesson link. Please contact us immediately, if you still cannot find your link. Missed lesson time due to not having your link cannot be rescheduled.

Policies for membership bookings

• You can manage all your bookings in your Fresha account

• You can view the expiry date in your Fresha account

• Once you have booked your package, book in your lessons according to your teacher's availability to secure your lessons. Do this within 10 days of purchasing the package. If booking your lessons after this period and no suitable lessons slots are available, the lessons will expire and no refunds will be made. (You can check your tutors availability by going through the One-Off lesson bookings process. Their diary will pop up but do not go further than this and purchase a lesson this way)

• Lessons can be booked/changed within 6 months of the date of purchase according to teacher's availability. They will expire after if not taken up.

• All bookings can be changed up to 24hrs before your scheduled lesson time in Fresha.

• Cancellations within 24hrs of scheduled lessons and no shows cannot be changed or refunded. 

Eximo will always be happy to help with any changes - please contact Eximo 48h before any affected lessons instead so we can make sure everything is in place for you and your teacher 24h before your lesson time

One-off bookings are only available for Online Lessons. Where a similar arrangement has been made for lessons in person but not under a membership, membership policies still apply.

• You can manage all your bookings in your Fresha account

• Lessons can be changed up to 24hrs before your scheduled lesson time according to your teacher's availability in Fresha

• Paid lessons cannot be refunded

• Cancellations within 24hrs of scheduled lessons cannot be changed or refunded. 

Eximo will always be happy to help with any changes - please contact Eximo 48h before any affected lessons instead so we can make sure everything is in place for you and your teacher 24h before your lesson time

• Missed lesson time cannot be made up

• For online lessons - Get your lesson link ready at least 5 min before your lesson time. Your lesson link will always be the same link you have been given for your consultation/trial unless you were advised otherwise. Save your lesson link somewhere easily accessible.

• For lessons in person - Leave enough time for traffic, finding the address/room etc.

• Your teacher will wait at least 10min into your scheduled lesson time and will try to contact you where possible. After this time and with no response, they are free to terminate the lesson. No reschedules or refunds can be made. If a response is received with an estimated time of arrival, the teacher will wait until then.

• If your teacher is late, they will make the time up or reschedule the lesson with you

Students (or Parents/Carers of students) are responsible for the health and safety during any lessons.

Lessons for Minors:

Parental Proximity: A parent or responsible adult over 18 must remain in the lesson or within active earshot during the entire lesson to monitor the learning environment. This applies to online as well as in person.
Online lessons are live and unrecorded to maintain teacher independence, Eximo accepts no liability for online incidents or injuries if a parent fails to maintain this proximity.
Adult Absence :Tutors reserve the right to immediately end the session if the required adult supervisor is absent or unreachable. The lesson will remain fully billable. All Tutors are required to be familiar with and follow Eximo’s Safeguarding Policy and relevant safeguarding procedures.

Lessons for all students:

Tutors are responsible for the safety of their teaching space. When teaching from their home, they must have carried out an appropriate risk assessment and taken reasonable measures to identify and mitigate risks to students and themselves.

For lessons taking place in studios or other third party premises, the relevant studio or premises provider is responsible for the health and safety of its premises. You may contact the studio directly to request information about its relevant health and safety arrangements or risk assessment, where available.

The attending student (or supervising adult) assumes full responsibility for health and safety throughout the lesson, ensuring a safe physical environment and safe equipment setup: Students, Parents and Carers are responsible for ensuring that their own lesson space is safe and suitable for the lesson and for following reasonable health and safety instructions. Eximo is not responsible for the condition or safety of a student’s own lesson space, a Tutor’s lesson space, studio premises or other third party premises, or for incidents, injuries, loss or damages arising during lessons. Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.

Tutors have the absolute right to instantly mute, block, or terminate a lesson if a participant engages in digital harassment, cyberbullying, or unsafe behaviour. Terminated lessons will not be refunded

All of the carefully selected Tutors we introduce and/or work with have agreed the following unless they tell you otherwise:  

From time to time a your tutor may need to cancel, rearrange a session, or arrange for the session to be taken by another Tutor and neither we, nor the Tutor are responsible for any consequences because of this. 

Your Tutor is responsible for keeping their availability up to date on Fresha or to inform you and/or Eximo and/or for Eximo to inform you of any changes. Eximo is not responsible to carry out the lesson if the teacher cannot carry it out as booked and will not be liable for any costs incurred to you. Eximo will offer to apply pre-made payments to a following lesson or offer a refund if no other solution can be found.

It’s the tutor’s responsibility to plan their lessons for you. Eximo will never tell a tutor how or what to teach as they are independent self-employed teachers and not employed by Eximo. 

From time to time your tutor may provide you with a substituted tutor. These substitutes will go through the same checks as all Tutors.

As independent, self-employed tutors, tutors may stop their agreement with Eximo at any time or can cancel last minute. Eximo will handle any rescheduling, membership configurations or refunds of lessons paid where necessary but will never be liable for any compensation. 

If you want to change teachers, bookings can be moved to another teacher (depending on availability) at no extra cost. Just get in touch with Eximo.

• Any communications regarding bookings, cancellations and payments should be made through Eximo. If you need to communicate with your teacher outside of your lesson time solely for queries concerning lessons, send your query to Eximo to pass on to the teacher and/or Eximo can set up a shared whatsapp group.

• Bookings / Cancellations made directly with the teacher and not through Fresha may not not be honoured. Teachers and students are not permitted to have social contact for the protection of both parties. 

• Shall you terminate your lessons, you must delete any contact details you have from your teacher.