Memberships

PLEASE READ CAREFULLY BEFORE SINGING UP TO A MEMBERSHIP

Lessons will be on the same day & time each week. Please agree this with Eximo before signing up.
Once you have signed up, contact Eximo to book in your regular slot

Payments will be taken each week automatically
The first payment will be taken when you sign up and will be applied to the next lesson
You can check your next payment date in your Fresha account
Your weekly payment day may change if you pause your membership or your payment fails
You can update your card details in your Fresha account anytime

We can pause your membership if you need a break
A start date must be given
To pause your membership, contact Eximo. Don’t cancel your lesson without informing Eximo. Cancelling your lesson does not pause or cancel the membership
Membership pause requests need to be made at least 24h before your next lesson
If the payment has already been taken, Eximo will apply it to the next lesson when you recommence
To avoid payment being taken, give 9 days notice or at least 48h before your next payment date which you can check in your Fresha account

To cancel your membership, give notice to Eximo via your usual communication (WhatsApp, text, email etc.) at least 9 days before your next lesson to avoid the next payment being taken
Refunds cannot be made if notice is not given in time and outstanding lessons do not want to be taken up

Fresha will automatically try charging your card again 3x over the following 7 days. The only way to prevent this would be if you cancel your membership in your account.
Eximo cannot prevent Fresha from trying to take the payment again, neither can Eximo cancel your membership if the payment has failed.
Your weekly payment day may change if your payment has failed. You can always check your payment day in your Fresha account
If your payment does not go through at least 24h before your next lesson, alternative payments can be made or your lesson can be postponed or cancelled