Memberships
PLEASE READ CAREFULLY BEFORE SINGING UP TO A MEMBERSHIP
Setting up your membership
- Lessons will be on the same day & time each week. Please agree this with Eximo before signing up.
- Once you have signed up, contact Eximo to book in your regular slot
Payments
Payments will be taken each week automatically
The first payment will be taken when you sign up and will be applied to the next lesson
Payment will be taken 1-7 days before your usual lesson slot
You can check your next payment date in your Fresha account
Your weekly payment day may change if you pause your membership or your payment fails
You can update your card details in your Fresha account anytime
Pausing your membership
- We can pause your membership if you need a break
- A start date must be given
- To pause your membership, contact Eximo. Don’t cancel your lesson without informing Eximo. Cancelling your lesson does not pause or cancel the membership
- Membership pause requests need to be made at least 24h before your next lesson
- If the payment has already been taken, Eximo will apply it to the next lesson when you recommence
- To avoid payment being taken, give 9 days notice or at least 48h before your next payment date which you can check in your Fresha account
Cancelling your membership
- To cancel your membership, give notice to Eximo via your usual communication (WhatsApp, text, email etc.) at least 9 days before your next lesson to avoid the next payment being taken
- Refunds cannot be made if notice is not given in time and outstanding lessons do not want to be taken up
Payment failed
- Fresha will automatically try charging your card again 3x over the following 7 days. The only way to prevent this would be if you cancel your membership in your account.
- Eximo cannot prevent Fresha from trying to take the payment again, neither can Eximo cancel your membership if the payment has failed.
- Your weekly payment day may change if your payment has failed. You can always check your payment day in your Fresha account
- If your payment does not go through at least 24h before your next lesson, alternative payments can be made or your lesson can be postponed or cancelled